Computergate MVSS has an established reputation as a leading supplier of support for hardware products and software applications to the IT marketplace, backed by a service organisation which is a world leader in providing first class, mission critical technical support throughout Asia Pacific.
In responding to the demands of Customers for single-source, flexible, end-to-end service, Computergate MVSS has developed and subsequently become recognised as a leading supplier of Multi-Vendor IT services.
Driven by Vendors with a unique support requirements for their products select the most appropriate combination service levels that meet their in and out of warranty needs. Supporting such a complex environment could entail managing multiple service contracts and retaining a high level of in-house technical expertise which adds to costs and complexity. However Computergate MVSS can assist vendors by directly supporting selected brands and in working with strategic service partners on others. In all cases Computergate MVSS makes support less complex by providing a single point of contact and ownership to our clients.
| • | One maintenance service provider for many vendor products |
| • | Single point of contact, one problem owner and one contract |
| • | Global agreement, local delivery and local AND global reporting and accountability |
| • | Computergate MVSS as a leading service provider, with proven structures & capabilities |
| • | Broad product know how, due to world wide support network capabilities |
| • | Support service structure available 24 hours a day, 7 days a week |
| • | Service level agreement available to meet individual requirements |
| • | Flexible and scalable solutions |
Hardware Maintenance Service or traditionally known as "Break/Fix Service", through Computergate offers you peace of mind that if a failure occurs on covered hardware it will be replaced. Through monthly budgeted costs, specific coverage can be offered to meet the demands of your business.
Customising your service needs ensures you minimise your expenditure while maximising the performance of your IT equipment.
At Computergate we support your IT, technology warranties and industry specific systems as part of our continuing commitment to provide you with a superior alternative.
Computergate has a facility in Melbourne & Sydney, which has engineering resources that can be utilised for its clients & partners to pre-build and configure solutions before being shipped to it's final destination.
Utilise the Computergate Configuration Centre to reduce implementation time. By using our experienced engineers,
costs can significantly be reduced, and your technical resource can be utilised in other areas to better effect.
Many organisations continue to use legacy equipment as a company has a considerable investment in the hardware as well as the data. Some organisation's legacy systems require close to 100 percent up time and therefore cannot be out of service, and the cost of designing a new system with a similar availability level is high.
It doesn't matter whether your infrastructure is built on hardware and software from one or numerous vendors, or where you are located; wherever you are, our global network of technicians and specialists can help you maintain your mission critical legacy systems and data. We understand the role your infrastructure plays in meeting your business needs, and we are dedicated to your success.
